Returns & Refunds Policy

Products purchased from this website are non-returnable. If the product has quality issues or was sent incorrectly, you may contact the After-Sales Service Centre by emailing e-shop@kaishengintl.com within 7 days of receiving the product to request a replacement. The After-Sales Service Centre will inspect your product and determine whether it is indeed a defective or incorrectly delivered product. If the inspection confirms that it is a defective or incorrectly delivered product and you have contacted the Service Centre within 7 days of receiving the product, we will arrange a replacement with a brand-new product for you.

When requesting a replacement, you must provide proof of purchase, such as an order confirmation email or order number, and return the defective product along with all its original packaging and accessories, including the manual and warranty card. All packaging boxes and accessories must be kept intact and undamaged.